Installation and Service with a Smile!

We know that you have questions about heating and cooling for your home. Here is a list of frequently asked questions that might help you answer some of them. If you have further questions, please feel free to contact us at 515-225-6446. 

Q. If I call you because I’m having a problem with my heating and cooling system, how long will it be until a technician arrives at my home?

We understand how important heating and cooling is in your home, so we do our best to arrive at your house as quickly as possible. Most calls are serviced in the same day.

Q. How often should I change my furnace filter?

Many factors affect how frequently a furnace filter should be replaced. With a one-inch disposable filter, we recommend that you change your filter monthly to keep your heating and cooling system running at its best performance.

Q. How many times a year should I have my heating and cooling system maintenance done?

You should have your system checked and cleaned twice per year. Typically, we recommend once every six months.

Q. What brands of equipment do you service?

We service all brands, makes and models of equipment and stock many parts for them.

Q. Why is it important to have your furnace and air conditioner regularly maintained?

Just like your car, routine maintenance of your system is required to make sure it is operating safely. With regular maintenance we can detect little or potential problems early and extend the life of your equipment. All manufacturers require routine maintenance to keep their extended warranty in effect.

Q. What do you charge to come out and take a look at my furnace or air conditioner when I am experiencing a problem?

To prove our commitment to you we provide excellent customer service while NEVER charging for trip charges, diagnostic fees or overtime fees.

Q. How do I know if my heating and cooling system needs to be replaced?

Many factors must be decided to determine if it is time to replace your current heating and cooling system. These factors are specific to each home. We will walk you through the pros and cons of replacing your furnace and help you make the best decision for your situation. We can help you with all the needed aspects of furnace replacement like: •  Picking a make and model that is right for your home  •  Selecting the correct size for your space  •  Getting the best warranty for your purchase  •  Determining the right elements of the furnace •    Financing your purchase •  Safety features that you want in your furnace

Q. How many years will a new heating and cooling last in my home?

Maintenance and service play a key role in the life-cycle of a heating or air conditioning system. If all recommended maintenance and service actions are taken, an air conditioner can last 12 to 15 years and a gas furnace 20 to 25 years.