A heat pump heats your home in winter and cools it in summer with one system. Instead of burning fuel, it moves heat from one place to another, which makes it one of the most efficient ways to stay comfortable year-round. Since 2009, Lenz Heating & Cooling has installed, repaired, and maintained heat pumps across Greater Des Moines, with free estimates and our To-the-Penny Pricing Guarantee: you never pay more than the price we quote.
Heat pump not working? Call (515) 225-6446. We answer 24/7.
In summer, a heat pump works like a central air conditioner. It pulls heat out of your home and releases it outside. In winter, it reverses the process and pulls heat from the outdoor air into your home, even when it feels cold out. Because it moves heat instead of creating it, a heat pump can deliver two to three times more heat than the electricity it uses in mild weather.
This is the first question most Des Moines homeowners ask, and it’s a fair one. Standard heat pumps lose efficiency as temperatures drop toward single digits. There are two ways we handle that here:
Newer cold-climate models keep heating well below zero. They're a strong fit for well-insulated homes and for homeowners who want to move away from gas.
A dual-fuel system pairs a heat pump with a gas furnace. The heat pump handles spring, fall, and most of winter, and the furnace takes over automatically on the coldest days. You get heat pump efficiency most of the year and furnace heat when January hits hardest. For many Central Iowa homes, it's the most practical setup.
We’ll help you pick the setup that fits your home, your current equipment, and your budget.
When your air conditioner or furnace is due for replacement, it’s a good time to consider a heat pump. We size every system for your home with a load calculation instead of a rule of thumb, because an oversized or undersized heat pump wastes energy and wears out sooner.
If your AC is near the end of its life, a heat pump can replace it and take over part of your heating load at the same time.
Your existing gas furnace can stay as backup heat in a dual-fuel setup.
For basements, additions, and homes without ducts, a ductless mini-split is a heat pump that doesn't need ductwork.
Even a well-maintained heat pump can run into trouble. Call us if you notice any of these signs:
Our technicians repair all major heat pump brands, day or night. With no trip charge and no diagnostic fee, you’ll know what’s wrong and what it costs before any work starts.
Need help right now? Call (515) 225-6446.
A heat pump works harder than an air conditioner or a furnace alone, because it runs all year. We recommend a tune-up twice a year: once before cooling season and once before heating season. Each visit includes coil cleaning, refrigerant and electrical checks, defrost testing, and airflow checks to catch small problems before they turn into breakdowns. With a Lenz Service Agreement, we call you when it’s time.
You tell us what's going on, and we look at the whole system, not just the symptom.
It's backed by our To-the-Penny Pricing Guarantee.
We make sure your system heats and cools properly before we leave.
Whether it's maintenance reminders or a question down the road, we're a phone call away.
From our offices in Urbandale and Waukee, we install, repair, and maintain heat pumps throughout Des Moines, West Des Moines, Urbandale, Clive, Waukee, Ankeny, Johnston, and Altoona. See our full service area.
Yes. Cold-climate heat pumps keep heating well below zero. Many Central Iowa homes also use a dual-fuel system, where a gas furnace takes over on the coldest days.
A dual-fuel system pairs an electric heat pump with a gas furnace. The system switches automatically to whichever one heats your home more efficiently at the current outdoor temperature.
Most heat pumps last 10 to 15 years. Twice-a-year maintenance helps yours reach the long end of that range.
Light frost in winter is normal, and the system’s defrost cycle clears it. If ice covers the unit or stays for hours, the defrost system, airflow, or refrigerant level may need service.
It depends on your home, your insulation, and how you heat today. A heat pump is usually more efficient for most of the year, and a furnace delivers more heat in extreme cold. Dual-fuel gives you both. We’ll give you an honest comparison with a free estimate.
Yes. Flexible financing is available on new heat pump installations. See financing options.
Since 2009, Des Moines families have counted on Lenz to keep their homes comfortable in July heat and January cold. Tell us what you need, and we’ll show you whether a heat pump fits your home.
Rather talk to someone? Call (515) 225-6446.
